I thought I’d deviate from ruminating about nuts & bolts and digress into “process.” What happened to the telephone? Does anyone think that discussions by email are always more efficient or effective, that they really Get The Deal Done better, faster, and cheaper?
I’m not talking about effective and efficient transfers of information. I’m talking about the interactive negotiation process. Using email to negotiate complicated matters is like playing tennis in total darkness. You don’t know where to aim the ball, but you hit it over the net (if you can) anyway. The return can’t be seen, you only hear it bounce. That’s email for complicated issues. [Read more…]
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